Returns & Exchanges
At KETTLER, we want you to be completely satisfied with your home and garden purchases. If your items are not a perfect fit for your space, you can return them within 30 days of delivery for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Prepare the Package
Carefully disassemble the furniture if necessary and place all items in their original packaging, ensuring all hardware and manuals are included.
Schedule a Pickup
For large patio sets and fitness equipment, we will coordinate a specialized freight carrier to collect the items directly from your home.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a credit to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing