Frequently Asked Questions
Everything you need to know about bringing KETTLER quality into your home.
What is the standard delivery timeframe for home furniture?
Most in-stock items are delivered within 5-7 business days. Larger patio sets or fitness equipment requiring specialized freight may take 10-14 business days depending on your location.
Do KETTLER products come with a warranty?
Yes, all KETTLER products include a comprehensive manufacturer's warranty. Specific terms vary by category, typically covering frames for up to 3 years and manufacturing defects for 12 months.
Can I return an item if it doesn't fit my space?
We offer a 30-day return policy for items in their original packaging. Please ensure you measure your space carefully before ordering, as return shipping fees may apply for non-defective items.
Is assembly required for your outdoor furniture?
Some assembly is required for our dining sets and loungers to ensure safe transit. We provide detailed instructions and all necessary tools; however, we also offer professional assembly services at checkout for select regions.
How do I maintain and clean my KETTLER garden furniture?
Our resin and aluminum furniture can be cleaned with mild soap and water. For tailored fabrics, we recommend using a specialized textile cleaner and storing cushions in a dry place during winter months.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay. Financing options are also available through Klarna.